Up-time Management
“Up-time / Downtime” -
whatever you call it we are all about
keeping vehicles and drivers on the road for longer...
Your Challenges?
When the pressure is on to minimise disruption for fleets and drivers and maximise vehicle up-time do you have a solution for that isn’t a one size fits all approach, would you even have the 24/7 resource to manage it?
Your Solution - Up-time Management
With the ability to manage complex rules sets down to an individual vehicle, our up-time management solutions provide a modular based approach that is specifically tailored to your customers varied needs.
Our range of solutions are not limited to reacting to incidents and getting vehicles and drivers back on the road (utilising manufacturer support for VOR) but also are proactively designed to ensure we minimise the disruption when the vehicles need to be off the road.
This is achieved by approaching 'planned downtime' proactively managing from the outset your customers fleets and driver availability and delivery / collection requirements alongside your network’s capabilities. We also ensure all vehicles current and upcoming requirements are captured correctly preventing the need for another ‘downtime’ event in the weeks ahead. Additionally, we identify vehicle specific constraints and obligations such as auxiliary equipment and ensure we place to a garage that has the appropriate equipment and capabilities to undertake the vehicle booking requirements 1st time.
Our up-time solution also leverages integration links with Telematics & Breakdown Feeds offering both a preventative maintenance and proactive solution being supported. The combination of our Up-time solution features allows fleets to save time and money without you needing additional headcount to deliver it.
What's included?
-
White labelled Inbound and outbound contact centre
-
Extended opening hours 24/7 365 days a year
-
Proactive Maintenance with integration into Telematics, Connected Car and Breakdown Feeds
-
Modular based directional solution including but not limited to:
-
Pro- active service and maintenance booking (based on vehicle schedule or driver availability)
-
Breakdown and recovery management
-
Appointment progress checking
-
Vehicle of road management (VOR) – including manufacturer good will
-
Part & Dealer Authorisation Management
-
LCV specialist team
-
Accident and FNOL management
-
Glass
-
Tyres – proactive and contract related
-
Vehicle inspections
-
-
Asset direction into your approved supplier(s) networks
-
Bespoke rules sets creation down to vehicle/ driver level
-
Driver management including text/ email confirmation of bookings, updates and reminders
-
Proactive push notifications
-
Daily, Weekly & Monthly MI Reporting
-
Clear SLA’s and KPI’s
CUSTOMER SUCCESS STORIES
INCREASED CUSTOMER SATISFACTION
Through our vehicle progressing module one of our large leasing companies has been able to drive their OSAT score and monitor the performance of their approved network through us simply contacting the garage on the day of the service to ensure everything is running to plan and where not alerting the driver but also ensuring they stay mobile and are inconvenienced as little as possible.
REDUCED DOWNTIME
A renowned leasing company with a large customer base of critical use LCV’s has opted for the VOR module and together we are working on minimising downtime and maximising manufacture VOR support to keep their customers fleet and their drivers on the road.
PROACTIVE MANAGEMENT
A large fleet explored how a proactive approach to booking their drivers in for scheduled work (servicing and tyres) can be aligned to their drivers work schedules to ensure skilled colleagues are kept mobile in line with their business needs.
