WHO WE ARE
In a nutshell, we provide customer service support and make it easy for people to get the help they need with their vehicle maintenance issues.
Thousands of UK drivers each year call i247 Group to gain help and get their vehicle issue repaired. We're on hand 24/7 so are always here hand to help no matter the time of day, or issue.
Be it helping your favourite take-away delivery provider get you that late night food order by repairing a tyre puncture issue, or by helping your daughter get back home safely by organising breakdown support to replace that dead battery. We take calls, and help people get the support they need with their vehicles
But what makes us the best? Our friendly, passionate and knowledgeable people, who always endeavour to help our customers stay mobile. We’re a team, that likes to work, win, and have fun together.
Careers
Looking for a career in customer service without the pressure of sales targets to meet? Want to be part of a fun, vibrant and energetic team? We are looking for enthusiastic customer service representatives to join our ever growing and energetic team in one of our Poole or Bournemouth sites.
If you think you stand out and have what it takes to embrace our philosophy, culture and commitment to deliver then we want to hear from you!
Please email your CV and covering letter detailing why we should employ you to: recruitment@i247group.com or apply directly by viewing our current vacancies.
WHY OUR STAFF LOVE WORKING HERE ?
During my 17 + years of working for the company it has never been boring and the years have flown by. From small beginnings I have held various positions within the company and last year has seen exceptional expansion and numerous changes so it is a very exciting time! What next ?
My favourite aspect of working for the Group is the friendly atmosphere between all employees from board of management to the service agents. It's the atmosphere that makes me want to come to work every day.
Sylvia
Customer Resolution Manager
Sandy
Contact Centre Representative
INVESTING IN OUR STAFF
We endeavour to encourage a positive, hungry and driven working environment where we can recognise staff efforts and support people's ambitions.
As a business we recognise the importance of giving equal opportunities to people of all ages allowing our staff to forge a fun and energetic career with us.
Continuous improvement is part of our culture. We believe staff development is key for achieving a high performing business and producing a workforce that is energised and passionate to deliver, it also plays a significant role in staff retention. As such we invest in both training and developing the people who work for us.
We also recognise staff well being as an importance in the work place hence we have invested in our #staffwellbeing programme.
LOCAL COMMUNITY
The i247 Group are big believers in giving back to the local community and this is something we try to actively support in many ways.
Each year a local charity is nominated to raise money for. Some of the charities the i247 Group have fund raised for include the RNLI, Macmillan Cancer Support, The Wooden Spoon Charity and Julia's House Children's Hospice.
Various fundraising days are hosted throughout the year such as bake offs, fancy dress days, PJ days, PlayStation challenges, table football tournaments and mad hair days.
Our team also like to rise to challenges such as tackling the challenging 800 - mile cycle from John O'Groats to Land's End, climbing Snowdon and running Tough Mudders and Marathons.
We like to give back to our staff and their families by organising corporate events through our Working Life Committee throughout the year such. Events include family BBQ's, Christmas parties, bowling nights, quiz nights and days at the water park.
Meet The Customer Service Team
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Gary Perrin
Head Of Customer Services
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Craig Marriott
Tyre Contact Centre
Customer Services Manager
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Nicola Bestford
Contact Centre
Customer Services Manager
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Natalie Thompson
Contact Centre
Admin Manager
Our friendly and energetic team extends to over 130 staff across the whole business and includes Customer Service Representatives, Team Leaders, Contact Centre Managers, Data Support, IT, Sales & Marketing, Finance & HR .
