WHO WE ARE
i247 Group provide Contact Centre Customer Services to the largest Automotive businesses in the UK, operational 24/7 365 days a year.
As a group we ensure our customers and their drivers have total peace of mind knowing they can speak to an expert no matter the problem, time of day, or day of year on enquiries such as service maintenance and repair, MOT’s, breakdown & more.
Our Recruitment Mission
Our staff are an integral part of our success. Each team member plays a pivotal role within our organisation. Their focus, hunger and expertise enable us to be confident and continually offer world class customer service to our clients. We recognise all staff members contribute differently and everyone’s role is valued.
Our people, their professionalism and commitment to our business has allowed us to forge a reputation for delivery and more importantly has allowed us grow.
What perhaps sets us apart from others is our unique family orientated culture and our people and their desire to keep our customers central in all that we do.
Our We Do” philosophy promotes the importance of everyone’s contribution which fosters a culture of commitment to deliver, this is something that we are extremely proud of and is why we continually invest in our people.
Looking for a career in customer service without the pressure of sales targets to meet? Want to be part of a fun, vibrant and energetic team? We are looking for enthusiastic customer service representatives to join our ever growing and energetic team here in Poole.
If you think you stand out and have what it takes to embrace our philosophy, culture and commitment to deliver then we want to hear from you!
Please email your CV and covering letter detailing why we should employ you to: email@example.com or apply directly by viewing our current vacancies.
WHY OUR STAFF LOVE WORKING HERE ?
During my 17 + years of working for the company it has never been boring and the years have flown by. From small beginnings I have held various positions within the company and last year has seen exceptional expansion and numerous changes so it is a very exciting time! What next ?
My favourite aspect of working for the Group is the friendly atmosphere between all employees from board of management to the service agents. It's the atmosphere that makes me want to come to work every day.
Customer Resolution Manager
Contact Centre Representative
INVESTING IN OUR STAFF
We endeavour to encourage a positive, hungry and driven working environment where we can recognise staff efforts and support people's ambitions.
As a business we recognise the importance of giving equal opportunities to people of all ages allowing our staff to forge a fun and energetic career with us.
Continuous improvement is part of our culture. We believe staff development is key for achieving a high performing business and producing a workforce that is energised and passionate to deliver, it also plays a significant role in staff retention. As such we invest in both training and developing the people who work for us.
We also recognise staff well being as an importance in the work place hence we have invested in our #staffwellbeing programme.
The i247 Group are big believers in giving back to the local community and this is something we try to actively support in many ways.
Each year a local charity is nominated to raise money for. Some of the charities the i247 Group have fund raised for include the RNLI, Macmillan Cancer Support, The Wooden Spoon Charity and Julia's House Children's Hospice.
Various fundraising days are hosted throughout the year such as bake offs, fancy dress days, PJ days, PlayStation challenges, table football tournaments and mad hair days.
Our team also like to rise to challenges such as tackling the challenging 800 - mile cycle from John O'Groats to Land's End, climbing Snowdon and running Tough Mudders and Marathons.
We like to give back to our staff and their families by organising corporate events through our Working Life Committee throughout the year such. Events include family BBQ's, Christmas parties, bowling nights, quiz nights and days at the water park.
Meet The Customer Service Team
Our friendly and energetic team extends to over 130 staff across the whole business and includes Customer Service Representatives, Team Leaders, Contact Centre Managers, Data Support, IT, Sales & Marketing, Finance & HR .
To Hear From You
If you are passionate, driven, have a desire to grow and are hungry to succeed in an energetic and friendly environment please get in touch.
We are looking for like minded people!