Service Booking (SMR)
Supporting your drivers, managing your assets...
How are you directing your drivers to your preferred network? Are you suffering from missed rebate opportunities? Are you unable to create bespoke propositions at vehicle level? How are you managing growing driver & fleet expectations? Are you struggling to support internally due to a lack of space?
Outsourced Service Booking
Our dedicated, white labelled, fleet contact centre is operational 24/7 365 days a year supporting your drivers no matter the issue, time of day or day of year. We remove all the hassle and complexity of arranging scheduled and non-scheduled service and maintenance repairs whilst managing your costs through driver direction into your approved servicing and repair network.
Through our intelligent rule based service booking system you can define propositions at a network, fleet, vehicle type and / or registration level meaning you can cater and tailor for as many bespoke client requirements as needed.
Our service booking system steering module ensures your network, rebate and client propositions are delivered in tangent providing you total peace of mind that performance is delivered consistently.
What's included?
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White labelled inbound and outbound contact centre
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Automotive experts
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Extended opening hours 24/7 365 days
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Driver Direction Management
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Asset direction into your approved supplier(s) networks
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Network mapping
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Bespoke rules sets creation down to vehicle/ driver level
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Driver Management including text/ email confirmations
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Reminder text/email day before booking
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Ability to manage on-line via our service booking portal
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Hosted or non-hosted IVR option
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On-line (mobile first) version
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Monthly MI Reporting
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Clear SLA’s and KPI’s
CUSTOMER SUCCESS STORIES
REBATE DELIVERY
&
ENHANCED SERVICE LEVELS
Thanks to our Service Booking solution one of our major leasing partners is now achieving 96% utilisation into their preferred network, maximising commercial rebates, reducing costs whilst achieving best in class NPS performance with their customers.
KPI DELIVERY
A captive leasing partner is driving 99.9% of all their servicing work back into their dealer network, supporting parts sales, brand loyalty and ability to re-market all vehicles with main dealer service history.
ASSET & REBATE
MANAGEMENT
A fleet management partner has been able to cost effectively cope with their growth through expanding their capacity by partnering with us and ensuring they deliver on their driver duty of care agenda by ensuring all vehicles are regularly maintained.
