Driverline 24/7
One number does it all -
your in-life driver concierge and asset direction solution
Are you maximising rebates and minimising in-life cost by directing your vehicles into your preferred suppliers? Are you providing your customers a differentiated solution down to vehicle and/or driver level? Do you even have the headcount to try?
Driverline
A dedicated, white labelled, driver contact centre operational 24/7 365 days a year with a suite of modular based solutions to direct vehicle and drivers at various in-life driver touch points and asset event(s) to your specified network. In doing so you ensure continuity and quality of the service provided to your drivers and control over the costs whilst maximising negotiated rebates of your assets.
What's included?
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White labelled inbound and outbound contact centre
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Extended opening hours 24/7 365 days
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Modular based directional solution including but not limited to:
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Service and maintenance booking
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Accident and FNOL
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Breakdown
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Glass
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Tyres
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General enquiries
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Foreign Travel
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Asset direction into your approved supplier(s) networks
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Bespoke rules sets creation down to vehicle/ driver level
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Driver Management including text/ email confirmations
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Reminder text/email day before booking
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Proactive push notifications
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Hosted or non-hosted IVR option
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On-line (mobile first) version
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Monthly MI Reporting
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Clear SLA’s and KPI’s
CUSTOMER SUCCESS STORIES
DRIVER SUPPORT
A captive leasing partner with huge organic growth aspirations utilised Driverline to build their 24/7 driver support tool and full fleet capabilities without the need to increase internal headcount.
Additionally through utilisation they have seen significant improvement to their NPS rating and renewal levels.
TAILORED PROPOSITIONS
A fleet management partner has been able to create customer propositions at vehicle level allowing them to tailor service provisions to each fleet whilst fulfil their customers ever growing requirements.
ASSET & REBATE
MANAGEMENT
A large FN50 partner utilised Driverline to control their assets and steer vehicles into preferred networks to reduce cost, manage performance and maximise rebates – they have seen direction into their preferred servicing network grow to 98%.
