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BEALES GOURMET AT THE ITALIAN VILLA &

TEACHERS BUILDING SOCIETY

CUSTOMER SERVICE AWARD

i247 GROUP SUPPORTING EVIDENCE

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Our Philosophy - "We Do"

What perhaps sets us apart from others is our unique family orientated culture as well as our people and their desire to keep our customers central in all that we do.

Our “We Do” philosophy promotes the importance of everyone’s contribution to the team’s effort which fosters a culture of commitment to deliver. We have developed an environment where people feel valued and appreciated and it’s our firm belief the people are an integral part of our success.

 

The “We Do” philosophy extends to keeping our customers central in all that we do. Our people understand at the heart of our services we represent our customers at key moments. We care about their business and make it our mission to exceed their requirements. Our people embrace this philosophy and take ownership to deliver great things.

​"We care about our clients, we listen to their needs and priorities and make it our mission to deliver solutions that drive results and exceed our customers’ expectations."

CUSTOMER TESTIMONIALS

"I just wanted to make comment on my recent personal experience with our tyre line.  Whilst up in Inverness on Wednesday, I had a warning to inflate one of my tyres.  This was fine until yesterday morning and again a warning, but somewhat worse.

 

I called the booking line and the person i spoke to was truly professional, helpful and polite.  He called me back to say they could not source me a tyre in Stirling and it would be Tuesday before I could get one.  As I am travelling to and from Preston tomorrow (Monday), I said I was unhappy to wait until then.  He kindly phoned around all of the central belt (after confirming that I would be happy to travel), and sourced me one in Glasgow, called me back and booked me in.  I am going to go and get it fitted this afternoon.

 

Nothing was too much trouble for him.  I know we are pretty hard on our suppliers when they get it wrong, so I wanted to pass on how great it is when we get it right!"

 

- LeasePlan Driver

STAFF DEVELOPMENT

PROGRAMME

We endeavour to encourage a positive, hungry and driven working environment where we can recognise staff efforts and support people's ambitions.

ORGANISATIONAL STRUCTURE

 
 

STAFF DEVELOPMENT

PROGRAMME

INVESTMENT TO IMPROVE CUSTOMER SERVICE

 
 

INNOVATION & TECHNOLOGY

itms247

The Automotive's Leading Tyre & Glass Management System 

Gain back control of your service offering, turn on a multi supply chain and unleash unimaginable potential...

itms247 suites of features drives delivery of your unique business requirements

  • improve profitability

  • improve rebate levels

  • improve supplier performance  

  • improve CSI/ NPS

  • Deliver cost savings

  • combination of all

THANK YOU FOR YOUR TIME

Thank you for taking your time to look through our application. 

We hope you enjoyed the experience and look forward to hearing from you soon.

 

ORGANISATIONAL STRUCTURE