With the ability to manage complex rules sets down to an individual vehicle, our up-time management solutions provide a modular based approach that is specifically tailored to your customers varied needs.

Our range of Up-time solutions are not limited to reacting to incidents and getting vehicles and drivers back on the road (utilising manufacturer support for VOR) but also are proactively designed to ensure we minimise the disruption when the vehicles need to be off the road.

This is achieved by approaching 'planned downtime' proactively managing from the outset your customers fleets and driver availability and delivery / collection requirements alongside your network’s capabilities. We also ensure all vehicles current and upcoming requirements are captured correctly preventing the need for another ‘downtime’ event in the weeks ahead. Additionally, we identify vehicle specific constraints and obligations such as auxiliary equipment and ensure we place to a garage that has the appropriate equipment and capabilities to undertake the vehicle booking requirements 1st time.

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Our up-time solution also leverages integration links with Telematics & Breakdown Feeds offering both a preventative maintenance and proactive solution being supported. The combination of our Up-time solution features allows fleets to save time and money without you needing additional headcount to deliver it.

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What's included?

• White labelled Inbound and outbound contact centre

• Extended opening hours 24/7 365 days a year

• Proactive Maintenance with integration into Telematics, Connected Car and Breakdown Feeds

• Modular based directional solution including but not limited to:

  • Pro- active service and maintenance booking (based on vehicle schedule or driver availability)

  • Breakdown and recovery management 

  • Appointment progress checking

  • Vehicle of road management (VOR) – including manufacturer good will

  • Part & Dealer Authorisation Management

  • LCV specialist team 

  • Accident and FNOL management

  • Glass

  • Tyres – proactive and contract related

  • Vehicle inspections

• Asset direction into your approved supplier(s) networks

• Bespoke rules sets creation down to vehicle/ driver level

• Driver management including text/ email confirmation of bookings, updates and reminders

• Proactive push notifications

• Daily, Weekly & Monthly MI Reporting

• Clear SLA’s and KPI’s