The 24/7 flexible white labelled
Do you have a business case but no additional FTE available? Are key colleagues bogged down with mundane admin? Are service levels under pressure and customer acknowledgements taking too long? Do you have a new initiative you’d like to pilot but need some short term resource? Does the traditional temp solution not provide the continuity nor commitment you rely on? Is personal leasing growth leading to increased inbound communication?
Your Solution - Resource 24/7
With our 24/7 automotive contact centre we are able to provide round the clock administrative resource from simple driver acknowledgement and triaging to the correct department, to dedicated fleet admin tasks. Our bespoke solutions provide additional resource to support your business in a way that traditional temp staff just aren’t able to, providing a consistent and reliable flexible work force that not only can support your admin tasks but apply our operational experience and excellence to drive continuous improvements for as long or as little as required, freeing your headcount to concentrate on higher value activities
White labelled Inbound and outbound contact centre
Extended opening hours 24/7 365 days a year
Tailored solutions delivered by an experienced Fleet administration resource
Ability to manage paper and digital created tasks
Secure links to either API or direct access to your systems
Bespoke rules sets creation down to vehicle/ driver level to ensure process adherence
Flexible contract terms
Monthly MI Reporting
Clear SLA’s and KPI’s
CUSTOMER SUCCESS STORIES
SUPPORTING FLEET GROWTH
A broker partner that has seen enormous sales growth which has led to corresponding increase in driver contacts. With a focus still on new business growth they are now looking at how to triage these inbound contacts to see which can be directed and supported by a 3rd party.
An EV partner launching a new service that involved significant but short term paper administration support utilised Resource 24/7 enabling the service to be taken to 1st to market allowing them to get ahead of the competition.
EXTENDED OPENING HOURS &
IN HOURS OVERFLOW
A corporate partner looking to enhance their service delivery utilised Resource 24/7 to support the overflow of work (logging of faults and dispatching of engineers) coming into their customer service teams during in hours whilst leveraged our 24/7 resource to extend opening hours.